FAQ

# Frequently Asked Questions

## Orders & Shipping

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<summary><strong>How long does delivery take?</strong></summary>
<p>Standard delivery within Australia takes 3-7 business days. Express delivery is 1-3 business days for most metro areas. Delivery times may vary for remote locations.</p>
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<summary><strong>Do you ship internationally?</strong></summary>
<p>Currently we only ship within Australia. We plan to expand internationally in the future—subscribe to our newsletter for updates.</p>
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<summary><strong>How much does shipping cost?</strong></summary>
<p>Standard shipping is $9.95 Australia-wide. <strong>Free standard shipping on orders over $100.</strong> Express shipping is $14.95.</p>
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<summary><strong>Can I track my order?</strong></summary>
<p>Yes! Once your order ships, you'll receive a tracking number via email. You can also track orders in your account dashboard.</p>
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<summary><strong>What if my order arrives damaged?</strong></summary>
<p>Please contact us within 48 hours of delivery with photos. We'll arrange a replacement or refund promptly.</p>
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## Products & Quality

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<summary><strong>How do you select your products?</strong></summary>
<p>Every product is a verified best-seller with strong sales history and customer ratings (typically 4.5+ stars). We curate, not clutter—carrying only the top 3-5 options per subcategory.</p>
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<summary><strong>Are products authentic?</strong></summary>
<p>Yes. We source only from authorised Australian distributors and brands. No grey imports, no counterfeits.</p>
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<summary><strong>Do you offer product warranties?</strong></summary>
<p>Many products carry manufacturer warranties. Details are on each product page. For warranty claims, contact the manufacturer directly or email us and we'll facilitate.</p>
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<summary><strong>Can I see products in person?</strong></summary>
<p>We're online-only, which lets us curate the best products at better prices. Our 30-day return policy lets you try risk-free.</p>
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## Returns & Exchanges

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<summary><strong>What's your return policy?</strong></summary>
<p>30-day change-of-mind returns on unused items in original packaging. 90 days for faulty/incorrect items. Safety-certified products must be unopened for hygiene reasons.</p>
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<summary><strong>How do I return an item?</strong></summary>
<p>Email returns@globalshopco.com with your order number and reason. We'll provide a Return Authorization and instructions within 1 business day.</p>
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<summary><strong>Who pays for return shipping?</strong></summary>
<p>We cover return shipping for faulty/incorrect items. For change-of-mind returns, customer covers return shipping (unless original order was over $100 free shipping threshold).</p>
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<summary><strong>How long do refunds take?</strong></summary>
<p>5-10 business days after we receive the return, back to your original payment method.</p>
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## Account & Orders

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<summary><strong>Do I need an account to order?</strong></summary>
<p>No, guest checkout is available. Creating an account lets you track orders, save addresses, and access history.</p>
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<summary><strong>Can I modify or cancel my order?</strong></summary>
<p>Email hello@globalshopco.com immediately. If unshipped, we can modify/cancel. Once shipped, standard returns apply.</p>
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<summary><strong>Do you offer gift cards?</strong></summary>
<p>Yes! Digital gift cards available in $25–$500 denominations. Delivered instantly via email.</p>
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## Guides & Content

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<summary><strong>Are your buying guides independent?</strong></summary>
<p>Yes. Our guides are research-based and written to help you make informed decisions. We only feature products we carry, but our selection criteria is product quality first.</p>
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<summary><strong>How often do you add new products?</strong></summary>
<p>We launch new categories quarterly and add products monthly. Subscribe to our newsletter for early access.</p>
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## Still Have Questions?

Email us at **hello@globalshopco.com** — we're happy to help!