Shipping Policy
Shipping Policy
Our Shipping Promise
FREE standard delivery on ALL orders within every country we ship from.
No minimum spend. No express upgrades. No promo codes. Ever.
Current Shipping Regions
🇦🇺 Australia (Current)
- Delivery: FREE on all orders
- Timeframe: 3–8 business days
- Coverage: All Australian addresses (metro, regional, remote)
🌍 Future Regions (Coming Soon)
As we expand local fulfillment to new countries, free 3–8 business day delivery will automatically apply to all orders shipped within that country.
*Planned expansion: New Zealand, United States, United Kingdom, Canada, Singapore*
How It Works
| Region | Standard Delivery | Timeframe | Coverage |
|--------|------------------|-----------|----------|
| Australia | ✅ FREE | 3–8 business days | All addresses |
| *New Zealand* | *Coming soon* | *3–8 business days* | *All addresses* |
| *United States* | *Coming soon* | *3–8 business days* | *All addresses* |
| *United Kingdom* | *Coming soon* | *3–8 business days* | *All addresses* |
Your shipping region is automatically detected at checkout based on your delivery address.
Order Processing (All Regions)
Processing Time
Orders process within 1–2 business days (Monday–Friday, excluding local public holidays).
Cut-off Time
Orders placed before 12pm local time ship same business day. After 12pm ships next business day.
Backorders
If an item is on backorder, we'll notify you within 24 hours with an estimated ship date. You may wait, substitute, or cancel.
Delivery Information (All Regions)
Timeframe: 3–8 Business Days
- Metro areas: Typically 3–5 business days
- Regional areas: Typically 5–7 business days
- Remote areas: Typically 6–8 business days
Tracking
All orders include tracking. Tracking number emailed once shipped. Track in your account dashboard.
Delivery Attempts
Couriers make 2 attempts. If both fail, package held at nearest collection point for 5–7 days before return to us.
Signature Requirements
Orders over $200 AUD (or local equivalent) may require signature. You can request signature for any order at checkout.
PO Boxes
We deliver to PO Boxes where local postal services allow.
Remote & Regional Delivery
All included in the 3–8 business day window. No surcharges.
Shipping Restrictions (All Regions)
Hazardous Materials
Certain products (aerosols, lithium batteries, flammables) ship via ground transport only per local regulations.
Oversized Items
Large items ship FREE. No additional fees.
Prohibited Items
Items prohibited by local customs/law cannot be shipped to that region.
Lost or Damaged Shipments (All Regions)
Lost Packages
If tracking shows delivered but not received:
1. Check neighbors/safe drop locations
2. Contact carrier with tracking number
3. Contact us if unresolved in 3 business days
Damaged Items
1. Photograph damage & packaging
2. Email hello@globalshopco.com within 48 hours
3. We'll arrange replacement or refund
Cross-Border Shipping
Currently unavailable. We only ship from local fulfillment within each country.
*When cross-border shipping launches, duties/taxes calculated at checkout (DDP - Delivered Duty Paid).*
Shipping FAQs
<details>
<summary><strong>Why 3–8 business days instead of a specific number?</strong></summary>
<p>Delivery speed varies by location within each country. Metro areas typically receive orders in 3–5 days; regional and remote areas in 6–8 days. We quote the full window so you have realistic expectations.</p>
</details>
<details>
<summary><strong>Can I get my order faster?</strong></summary>
<p>We don't offer express shipping. Our single free shipping tier keeps costs down for everyone and simplifies the experience. Orders process within 1–2 days, so you'll receive your order as quickly as our network